PRIVACY PRACTICES
This policy explains how we collect, use, and protect personal data submitted and collected as part of our web-based service and general use on our Site.
This Privacy Policy is not a contract and does not create any contractual rights or obligations.
SECURITY & FRAUD
We pride ourselves on our commitment to security. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not sell, rent, loan, trade, lease, or otherwise, transfer personal information to any third party for any purpose at any time unless you provide you prior permission, with the exception if we are forced to disclose such information by law.
If at any point in time you suspect fraud or unscrupulous charges on your credit card or bank statement, it is requested you contact our customer service department immediately. In doing so, they will be able to cancel the membership and issue any refund(s) necessary. They will be able to assist you with these matters 24 hours a day, 7 days a week. Once a negative transaction is reported, all further access to our system will be denied, and card usage will be recorded at the gateway level within our negative database.
CHANGES TO POLICY
We may modify this Privacy Policy at any time by posting the modified terms on this page.
PERSONAL INFORMATION
We collect personal information, that you voluntarily submit to us, so that we may provide you with a Service. Information such as that which identifies an individual, such as your full name, billing street address, and email address. We solely process customer data under the direction of our members and have no direct control or ownership of the personal data provided. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the data for processing purposes.
USE OF INFORMATION
Services and Support
To provide, maintain, personalize and develop our Services, databases, networks, infrastructure, and support; for billing, account management, and other administrative matters to fulfill our obligations under the applicable terms of use and service such as communicating with you regarding updates to the Services.
Security
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
Quality
Maintain the quality and safety of the Services, and to enhance, improve, and update those Services.
CUSTOMER SERVICE
Agents are available 24 hours a day, 7 days a week via email or chat to process requests, answer questions and issue refunds/cancellations.
Live chat is located on our support website. Email: support@simpledelights.co
